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Give us a call or leave us a message detailing your query and how we may be able to help and we'll get back to you as soon as we can.
We welcome your comments so feel free to pass on your feedback to us.
Telephone: +44 (0)7771 630949
Your privacy is very important to us.
Cove Music Limited is committed to respecting your privacy rights and handling your personal data fairly and legally.
We will operate in line with the new General Data Protection Regulation (GDPR) which comes into effect on 25 May 2018. We also wish to be transparent with how we collect, use and store your data and how you exercise your rights in relation to this data.
How do we collect data from you?
We obtain information about you when you make contact with us. This could be when you visit our website, email us, and use our online contact form, when you place an order, subscribe to our mailing list, enter a competition or submit feedback.
What data is collected?
We only ask for information that is relevant and necessary to provide an optimum customer experience, carry out our services and to process any transactions you enter into with us.
This may include the following:
Your contact details – postal address/email address / telephone number
Any social media interactions with sites operated by Cove Music Limited
We do not knowingly collect data or process information, orders or information relating to children or individuals who do not have the appropriate authority to trade with us.
Some data is collected indirectly such as browsing activity, where we may use analytics to help us improve our business and customer experience.
How will your data be used?
We may use your information to:
Process and deliver any orders that you have made.
To carry out our obligations arising from any contracts entered into by you and us.
Dealing with entries into a competition.
Notify you of services, products, launches or new initiatives that may be of interest to you.
Seek your views or comments on the products or services we provide.
Notify you of any changes to our services or how we operate.
Send you communications which you have requested and that may be of interest to you.
To use analytics to better understand and improve our services. These analytics may be derived from applications designed for their compatibility to the website provider.
We do not pass on any information to third parties unless it is to fulfil a standard trading practice such as processing an order or for key personnel to receive notifications of customer interactions and purchase orders. In exceptional circumstances we may be required to disclose information, such as in the prevention of crime and fraudulent activity or where we have a legal right to do so.
How do you use a Subscribers Mailing List?
When you sign up to join our subscriber mailing list your name, title and email address will be kept on file within the umbrella of the website provider’s data storage. We will only contact you to provide notifications related to Cove Music activities and services which may be of interest to you.
You may unsubscribe at any time either by selecting ‘unsubscribe’ on communications sent to you or by informing us in writing.
How do we store and protect your data?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We will also remain vigilant to unexpected activity and regularly monitor our systems.
Data Subject Access Request?
You have the right to request to see information that we may hold on you and to manage it according to your preferences. This includes amendments, restrictions and deletions.
If you have any queries or requests regarding your data, please contact us. Any such enquiries will be handled in line with the regulations.
How to contact us?
Company Name: Cove Music Limited
Registered Address: c/o 41 Great Portland Street, Marylebone, London, W1W 7LA
Company Number: 10239497
VAT Registration Number: 255 1964 88
Email: firstname.lastname@example.org FAO: Data Protection Officer
Registered in and governed by the laws of England and Wales
The examples given throughout this policy are not exhaustive. We pledge that if usage occurs outside of these examples, it will be within the regulatory boundaries.